Glub Tech, Inc. - Secure FTP Frequently Asked Questions

overview

purchase

our clients

download

java web start

faq

+ del.icio.us

Java Powered

Does Secure FTP encrypt the files I upload or download? Does Secure FTP support drag 'n' drop? Can you run Secure FTP in a command line mode? Is there a licensing fee for Secure FTP? I'm having a problem setting up a Secure FTP server, can you help? Can you customize Secure FTP to suit my needs? I'm having problems downloading/installing Secure FTP. I'm having trouble connecting to an SFTP (SSH) server. Why? I have bookmarks from version Secure FTP 1.x. Is there a way to convert them to work in 2.x? Is there any way to support Java versions earlier than 1.4? I am on Windows and my user doesn't have permissions to run Secure FTP. What can I do? I am on Windows and when I go to run Secure FTP I get 'Could not find the main class'. How can I fix this?
Q.	Does Secure FTP encrypt the files I upload or download?
A.	Yes. Secure FTP can encrypt both the control (command) and data channels. Additionally, Secure FTP supports both implicit and explicit SSL connections.

Q.	Does Secure FTP support drag 'n' drop?
A.	Yes, drag and drop is enabled in our graphical user interface. If you drag a file from the filesystem to the remote server window, an upload will be attempted. If you drag a file from the filesystem to the local machine window, the current directory will be set to the file's location. If you drag a file from the local machine window to the remote server window, an upload will be attempted. Likewise, if you drag a file from the remote server window to the local machine window, a download will be attempted.

Q.	Can you run Secure FTP in a command line mode?
A.	Yes. Secure FTP 2.5 offers both a command-line (CLI) version as well as a graphical user interface (GUI) version. There should be an easily identified way to run either package.

Q.	Is there a licensing fee for Secure FTP?
A.	If you are planning on using Secure FTP for non-commercial (such as education or non-profit organizataion) uses, Secure FTP is free of charges. But, if you wish to use Secure FTP at a commercial institution or for commercial purposes, you will be allowed to run the client for 30 days free of charge. After the trial period expires, it will be required that the product be purchased.

Q.	I'm having a problem setting up a Secure FTP server, can you help?
A.	The first thing you should do is look at the Secure FTP Wrapper FAQ. If your question is not addressed there then e-mail us with some of the following basic information: Your operating system (OS). The vendor and version of your FTP daemon (server). The version of the Secure FTP Wrapper. Where you got your certificates (built-in, Verisign, etc). Any error messages generated by the client or the server. Which client were you using to connect to the server.

Q.	Can you customize Secure FTP to suit my needs?
A.	Yes. We have a Secure FTP Bean which will allow any Java developer the ability to do secure FTP in their application.

Q.	I'm having problems downloading/installing Secure FTP...
A.	Refer to the installer documentation.

Q.	I'm having trouble connecting to an SFTP (SSH) server. Why?
A.	SFTP is a protocol based on SSH2. We do not support this protocol. We support FTP over SSL. More specifically, we support FTPS. We agree that acronym is confusing but we didn't name it, we just adopted it.

Q.	I have bookmarks from version Secure FTP 1.x. Is there a way to convert them to work in 2.x?
A.	Yes, you can do so by following these bookmark conversion steps.

Q.	Is there any way to support Java versions earlier than 1.4?
A.	Yes, the command-line client can be configured to allow Java versions 1.2 and 1.3 to be supported provided the JSSE library is installed.

Q.	I am on Windows and my user doesn't have permissions to run Secure FTP. What can I do?
A.	Only an administrator can register/install Secure FTP, but all other users should be able to use it. But, if your user cannot, grant Full Control rights to this registry entry: `[HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Prefs]` to the group (e.g. Powerusers) that your user belongs to.

Q.	I am on Windows and when I go to run Secure FTP I get 'Could not find the main class'. How can I fix this?
A.	The first thing you should do is check to make sure you have at least Java 1.4 or greater installed. If you don't, you will need to install it. If you do, make sure that the current version is being called. Launch the Command Prompt (Start -> Run... -> cmd) Type `java -version` If this isn't calling the current version, you will need to edit `secureftp.bat` in the editor of your choice and add: `set PATH="c:\Program Files\Java\jre1.6.0_05\bin"` on the line after `@echo off` where the `PATH` matches the directory where the java executable is found.